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Complaints Procedure
If you are unhappy with the service we have provided you, you should in the first instance, raise your complaint with your initial advisor or our customer service team on 0870 224 2625.
Should you be dissatisfied with the explanation which our advisor has provided, and would like your complaint investigated further, please send your complaint in writing to:
The Customer Service Manager
1 Tabley Court
Victoria Street
Altrincham
WA14 1EZ
If you are not happy with our final response, please refer this matter to the Financial Ombudsman Service, details of which will be provided at that time.
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